Dedicated Account Manager
Your training will be planned, scheduled and project managed by a dedicated account manager to ensure a simple yet smart training solution. We endeavour to build strong client relationships, molding ourselves around your needs and your organisations culture and training requirements.
From experience we have found that this has proven positive results. We own the responsibility of delivering a successful solution whether the brief is one person on one course or whether it be a 5000 person roll out of a new process, a system or part of complete organisation culture change and change management. We see ourselves as an extension of your organisation and we pride ourselves upon excellent customer relationship management which enables you to get on with the job in hand.
Training Consultants, Coaches & Mentors
Our team have the 'Real Life' industry experience, vendor qualifications and trainer, coaching & mentoring qualifications as required, which means that they have been independently assessed on their expertise and also, their ability to instruct and train delegates. All of our team have lively personalities and are passionate within their subject areas ensuring delegates are focused in the learning environment to gain better results.
Project Management
We work with intelligent Project Management software that allows us to proactively engage with your business. This will help you to plan your training in order to meet project deadlines, thus ensuring you have the skills when you need them. We know how important it is to have the knowledge to hand when looking at implementation issues, software/hardware upgrades and associated projects.
Training Budget Management
With our Learning & Earning Voucher Scheme, Designated Associates endeavour to ensure “Best Value” is made of squeezed budgets for training and maximise the benefits associated by training. Vouchers & balances are managed and are reported on monthly basis by a reconciliation report and statement.
Regular Monitoring and Reporting on Training & Return on Investment
It is our policy to monitor the feedback from every delegate & candidate who learns with Designated. On line assessment tools are customised to capture baseline starting data and on going monitoring ensures you always know where each individual is along the learning journey.
Regular Account Review meetings take place to ensure a high level of customer satisfaction is attained.
Flexibility of Delivery
We build solutions to meet your businesses needs. We provide One-Company or mixed scheduled courses, Mentoring and coaching, On-Site training, UK-wide delivery, Equipment Hire (if required), Tailored Solutions, Blended Solutions incorporating e-Learning and/or our Soft-skills division, Clinics, Labs, Workshops, Floor-Walking and Open Public Scheduled trainer led events.
Training Needs Analysis
We undertake Training Needs Analysis for your staff. Our TNA identifies current skills as well as skill shortages. It is then mapped to an individuals training plan, which highlights the skills gaps and then recommends the appropriate course of action and can even identify specific learning modules to bridge the skills gaps. By doing this we can ensure staff are on the correct path and action learning can be designed and delivered ensuring a “smart” training approach rather than a “blanket” approach. This tailored approach can have a big impact on your budget by saving both employee time and maximising the valuable training funds.
Financially Stable
The last year has seen a number of company casualties with a a number of training companies looking less than healthy!
Designated Associates can boast a very stable set of accounts showing growth and profit. Designated Associates is happy to provide our last years’ accounts for tendering purposes.
Course ‘No-Cancellation’ Policy
We employ our trainers on a full-time basis and have a varied bank of Designated Associates ensuring that we can usually ensure learning takes place even in the event of sickness or holiday covers.
Hassle-free Administration
Once dates for courses and delegate names have been scheduled, we will advise each delegate of location, date, start time and course duration prior to each course commencing. This notification is usually sent by email. On completion of a course, each delegate will receive a course attendance certificate and learning will be evaluated and returned to your HR or training department.